1. Acceptance of Terms

By accessing or using the Zenobia Montesanta website (zenobiasl.com) and related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with these terms, you must discontinue use of our platform immediately.

These terms constitute a legally binding agreement between you and Zenobia Montesanta, operating from Level 2 & 3, K Building, The Gordon, Latrobe Terrace, Geelong VIC 3220, Australia. Your continued use of our services indicates your ongoing acceptance of any modifications to these terms.

2. Description of Services

Zenobia Montesanta provides career development and marketing automation education services through our online platform. Our services include educational content, learning programs, consultation opportunities, and related professional development resources.

Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or unforeseen circumstances may temporarily affect service availability. We will make reasonable efforts to provide advance notice of planned disruptions.

Educational Content

All educational materials and content are provided for informational and educational purposes. While we aim to provide accurate and current information, the rapidly evolving nature of marketing automation and career development means that some content may become outdated. Students are encouraged to supplement our materials with current industry resources.

3. User Responsibilities and Conduct

Users must maintain professional standards when interacting with our platform, staff, and other participants. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• Provide accurate and truthful information during registration and throughout your engagement
• Respect intellectual property rights of all content and materials
• Refrain from sharing login credentials or account access with unauthorized individuals
• Maintain professional communication standards in all interactions
• Report any technical issues or inappropriate behavior promptly to our support team
• Use services only for their intended educational and professional development purposes

Prohibited Activities

Users must not engage in activities that could harm our platform, other users, or violate applicable laws. This includes but is not limited to attempting to gain unauthorized access, distributing malicious software, or using our services for illegal purposes.

4. Intellectual Property Rights

All content, materials, trademarks, and intellectual property on our platform remain the exclusive property of Zenobia Montesanta unless otherwise specified. This includes course materials, written content, visual designs, logos, and proprietary methodologies.

User-Generated Content

When you submit content to our platform (such as forum posts, project submissions, or feedback), you grant us a non-exclusive license to use, modify, and display such content in connection with our services. You retain ownership of your original work while allowing us to use it for educational and platform improvement purposes.

5. Payment Terms and Refund Policy

Payment terms vary depending on the specific program or service selected. Full payment details, including schedules and accepted payment methods, are provided during the enrollment process for each program.

Refund Conditions

Refund eligibility depends on the specific program and timing of the request. Generally, requests made within the first 14 days of program commencement may be considered for partial refund, subject to completion status and specific program terms. Refund requests must be submitted in writing to our support team.

Programs that have been substantially completed (typically defined as more than 60% of content accessed or more than 30 days participation) are generally not eligible for refunds. Each case is reviewed individually considering the circumstances and program specifics.

6. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable Australian privacy laws. Your personal information is used to provide services, communicate important updates, and improve our offerings.

Data Security

We implement reasonable security measures to protect your personal information. However, no online platform can guarantee complete security. Users should exercise appropriate caution when sharing personal information and report any suspected security issues immediately.

Communications

By using our services, you consent to receive communications related to your programs, important updates, and relevant educational content. You may opt out of promotional communications while continuing to receive essential service-related messages.

7. Disclaimers and Limitations

Our educational services are provided "as is" without warranties of specific outcomes. While we strive to provide quality education and support, individual results vary based on effort, application, market conditions, and numerous other factors beyond our control.

Limitation of Liability

Our liability is limited to the fees paid for the specific service in question. We are not liable for indirect, consequential, or incidental damages arising from the use of our services. This limitation applies to the fullest extent permitted by applicable law.

8. Modifications and Termination

We reserve the right to modify these terms with reasonable notice. Significant changes will be communicated via email and posted on our website. Continued use of our services after modifications constitutes acceptance of the updated terms.

Account Termination

We may suspend or terminate accounts for violations of these terms, non-payment, or other reasons deemed necessary for platform integrity. Users may terminate their accounts by contacting our support team, subject to completion of any ongoing program obligations.

9. Governing Law and Disputes

These terms are governed by the laws of Victoria, Australia. Any disputes arising from these terms or our services will be subject to the jurisdiction of Victorian courts. We encourage users to contact us directly to resolve concerns before pursuing formal dispute resolution.

For international users, local laws may provide additional rights that cannot be waived by these terms. Nothing in these terms is intended to limit such statutory rights where they apply.